Last Updated: December 2025
Sky Fly Logistics Pvt Ltd (“Sky Fly International”, “Sky Fly Express”, “we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect data across our websites and online services.
This policy applies to all visitors, customers, and users accessing:
- https://skyfly.co.in
- https://skyflyexpress.com
- All subdomains and domain forwards pointing to these websites.
By using our websites, you consent to the practices described in this Privacy Policy.
1. Who We Are
Sky Fly Logistics Pvt Ltd operates multiple logistics brands including Sky Fly International, Sky Fly Express, and our related express, cargo, and hazardous goods logistics divisions.
Our primary website address is:
https://skyfly.co.in
Additional forwarding domain:
https://skyflyexpress.com
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide
When you interact with our website (ex: forms, contact pages, shipment booking, comments), we may collect:
- Full Name
- Email Address
- Phone Number
- Address / Pickup & Delivery Locations
- Tracking Number
- Shipment Details
- Uploaded Documents or Files
- Comments or Messages
2.2 Comments
If visitors leave comments on our site, we collect:
- Data shown in the comments form
- IP address
- Browser user agent string (for spam detection)
An anonymized hash of your email may be sent to Gravatar to display your profile picture.
Gravatar Privacy Policy: https://automattic.com/privacy/
3. Media
If you upload images to the website, avoid uploading images containing embedded location data (EXIF GPS).
Visitors may download and extract location data from uploaded media.
4. Cookies
We use cookies to improve user experience, security, and website functionality.
4.1 Comment Cookies
If you leave a comment, you may choose to save your:
- Name
- Website
These cookies last for 1 year.
4.2 Login Cookies
If you log in:
- A temporary cookie checks if your browser accepts cookies.
- Login cookies last 2 days, screen preference cookies last 1 year.
- “Remember Me” login persists for 2 weeks.
4.3 Editing Cookies
When you edit or publish content, a cookie is saved to record the post ID.
This expires in 1 day.
5. Embedded Content from Other Websites
Our pages may include embedded content (videos, images, articles, maps, trackers, etc.).
These third-party websites may:
- Collect your data
- Use cookies
- Track your activity with embedded content
- Track your interaction if you are logged in to their website (e.g., YouTube, Google Maps)
We do not control third-party data policies.
6. How We Use Your Data
We use collected information for:
- Shipment booking & processing
- Tracking updates
- Customer support
- Account management
- Fraud prevention & website security
- Improving site performance and user experience
- Marketing communication (only with consent)
- Analytics & traffic monitoring
- Compliance with legal obligations
We never sell your personal information.
7. Who We Share Your Data With
We may share your information with:
- Internal team members handling operations
- Courier partners, carriers, and shipping networks
- Government / customs agencies (where required)
- Payment processors (for transactions)
- Fraud detection services
- IT service providers (hosting, email, tracking systems)
If you request a password reset, your IP address is included in the reset email.
8. How Long We Retain Your Data
- Comments: Stored indefinitely unless deleted.
- User Accounts: Profile data is stored until the user edits or deletes it.
- Shipment Records: Retained as long as required for operational, legal, and audit reasons.
- Tracking Data: Retained for security and backend performance tracking.
Website administrators can view and modify all stored information.
9. Your Rights Over Your Data
You may:
- Request an exported file of your personal data
- Request deletion of personal data
This excludes data required for:
- Legal compliance
- Operational record-keeping
- Security and fraud-prevention obligations
Submit requests via our contact page or customer support email.
10. Where Your Data Is Sent
Visitor comments and form submissions may be screened through:
- Automated spam detection services
- Security & firewall systems
- Analytics tools
International data transfer may occur depending on server or service provider location.
11. Security Measures
We implement advanced security tools such as:
- SSL encryption
- Firewall & malware protection
- Jetpack security
- Spam & bot prevention
- Fraud alerts popup
- User authentication protocols
No system is 100% secure, but we take every possible measure to protect user data.
12. Links to Other Websites
Our website may link to third-party websites.
We are not responsible for their privacy practices.
13. Policy Updates
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.
14. Contact Us
For privacy-related requests, support, or clarifications:
Sky Fly Logistics Pvt Ltd
Email: cs@skyflyexpress.com
Support Email: ns@skyflyexpress.com
Phone: (+91) 99202 16805
Website: https://skyfly.co.in